Maddy Dwyer

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Maddy Dwyer

Senior Recruitment Consultant - Business Support

I focus on HR, Finance, Customer Service, Warehouse/logistics, Engineering & IT.

The roles I work on include:

HR: HR Manager, Talent Acquisition.
Finance: AR,AP, Payroll Manager, Payroll Officer, Finance Director ectCustomer Service: Customer Service Representative, Customer Service Team Leader.
Warehouse/Logistics: Warehouse Manager, Forklift Driver, Pick pack, Logistic Team Leader.
Engineering: Field Service Engineer, Validation Engineering, Chemical Engineer.
IT: Computer Systems Manager, Network Architect, IT Coordinator.

I have dedicated myself to shaping meaningful career trajectories in healthcare. With a Bachelor of Science in Psychology, I understand candidate behaviors intimately. When you work with me, you can expect unwavering support, honesty, and a genuine interest in realizing your aspirations.

Several aspects of the healthcare industry have captured my attention, including the opportunity to make a tangible impact on the health and well-being of Australians and beyond. I am drawn to the rich diversity of candidates and the chance to engage with a broad range of professionals. Additionally, I find the unique and challenging roles that healthcare offers particularly compelling.

Specialising in

Jobs by Maddy Dwyer.

Customer Service

Customer Service Coordinator

Adelaide
$65000 per annum

About the company Our client is a rapidly growing, privately owned company making a strong impact in the healthcare sector. As a trusted supplier of high-quality equipment to hospitals, aged care facilities, and community healthcare providers, they are committed to delivering exceptional service and innovative solutions. About the opportunity As our client continues to expand, they are seeking a proactive and customer-focused individual to join their team. This role is pivotal in ensuring a seamless experience for our clients by handling enquiries, processing orders, and collaborating with internal teams to support our high-performance culture. Responsibilities Manage a high volume of inbound calls and emails, providing prompt and effective resolutions. Process customer orders accurately and efficiently using SAP CRM. Handle electronic data interchange (EDI) orders from external customers. Maintain accurate customer records within the CRM system. Communicate with customers regarding backorders, pricing discrepancies, and general enquiries. Work closely with sales, logistics, and warehouse teams to facilitate order fulfilment. Process customer returns and investigate account disputes, issuing credits where required. Support reception duties, including phone coverage and administrative tasks. Ensure compliance with business service level agreements related to invoicing and order processing. Participate in customer service meetings, training, and ongoing development sessions. Assist the sales team with preparing quotes, product information, and general support. Maintain organized sales records, customer pricing files, and prepare reports as needed. Assist with the administration of NDIS sales, rentals, DVA sales, and showroom enquiries. Support the preparation of tenders and large contracts. Skills and Experience Minimum 2 years of experience in a customer service role, ideally within a fast-paced environment. Strong communication skills, both written and verbal, to engage effectively with customers.Excellent problem-solving abilities and the ability to troubleshoot customer concerns over the phone. High level of accuracy and attention to detail in order processing. Proficiency in SAP, Salesforce or a similar ERP system (highly regarded). Strong time management skills with the ability to prioritize tasks efficiently. A professional and customer-centric approach with a commitment to confidentiality. Ability to work collaboratively within a team while taking ownership of tasks. Experience in the healthcare, medical equipment, or logistics sector (advantageous). Why this opportunity is right for you Work within the medical equipment/devices space Melbourne based Full time-perm role How to Apply Click apply or contact Maddy Rhodes–Laird, Senior Recruitment Consultant on 03 9938 7101 for a confidential discussion.

Logistic Operator

West Melbourne
$60000 per annum, Benefits: 12% super + 5% target bonus

About the company Our client is a world-class logistics company passionate about supplying logistical support for the health and biopharmaceutical industry. About the opportunity The logistics Operator is responsible for performing a variety of warehouse-related duties such as receiving and storage of goods, preparing orders for shipment by picking items from shelves and placing them in totes, and ensuring that orders are filled accurately and efficiently, continually striving for improved customer satisfaction. Responsibilities Comply with Standard Operating Procedures (SOP), which contain specific instructions to take the steps concerning the reception and shipment of materials. Compare the material received with the documentation forwarded in order to certify concordance or disagreement. Prepare box contents according to the information described on packing List. Perform activities on the Operative System CTM-STAR related to the Inbound, Outbound, Return and Relocation processes. Have deep knowledge and carry out relabelling, stock, balance and relocations processes developed at the Facility. Follow receiving, storage and shipping procedures for processing commercial products in the warehouse. Applies to all environments including but not limited to cold chamber controlled ambient and vault products. Complete assigned reporting, cross check and verification checks as per daily, weekly and monthly reporting Pick, pack and prepare and verify products for shipping. Work with a number of IT systems, including, but not limited to ASW, IRIR, Returns connect. Keep Internal Stakeholders informed of the progress of their order and shipment. Liaise with the Transport Customer Service team in relation to transport bookings and ensure correct processes are followed. Skills and Experience Have minimum 2 years logistics & warehousing experience Experience in Receiving/put away, inventory/ replenishment, Pick/ Pack process from waving order to completion Understanding of the sensitivity of handling pharmaceutical products and working with and reviewing Standard Operating Procedures (SOP’s) Current forklift license – LO & LF preferred Position will require being able to lift loads up to 20kg independently using safe lifting methods described in manual handling training Excellent interpersonal relationships. Be able to take initiatives and solve problems An understanding of Imports and Exports processes and statutory requirements. Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook Sound level of numeracy and demonstrated attention to detail Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands Why this opportunity is right for you Work for a well-known Logistics company Work within the pharmaceutical space No overnight shifts Perm & full-time role How to Apply Click apply or contact Maddy Rhodes–Laird, Senior Recruitment Consultant on 03 9938 7101 for a confidential discussion.

COMBINED EXPERIENCE

At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.